Common challenges include:
Lack of Expertise:
Effectively integrating diverse solutions requires specialised knowledge.
Data Silos:
Fragmented data across systems hinders a holistic understanding of customer interactions.
Manual Processes:
Reliance on manual tasks leads to inefficiencies and potential errors.
Overwhelming Options:
The abundance of software choices and integration complexities can be daunting.
Disjointed Workflows:
Lack of synchronisation between systems negatively impacts decision-making and customer experience.